Job Description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

The Assistant Manager plays a critical role and requires strong analytics skills with business acumen, problem-solving and non-compromise mindset to the Aesop service offers. This role operates as part of Southeast Asia team and also as an extension of Regional team in Hong Kong for driving the overall online retail experience for Aesop, supporting both brand site and third-party channel. They are also the champion for driving the digital business expansion plan, exploring the new online retail channels and opportunities.

Role responsibilities include, but not limited to \xe2\x80\x93

Key Activities

General

• Responsible for the P&L and financial performance of the channel
• Responsible for the daily operations of ecommerce within Aesop SEA
• Act as a key person for coordinating various functions and resources internally and externally to support the growth of the Online Retail
• Conduct analysis to understand performance drivers (e.g. UV, Conversion, return rate, basket size and OOS rate) by platforms, channels, etc., to uncover improvement opportunities and present recommendations to stakeholders
• Conduct competitor research and analysis within eCommerce industry and related digital platforms to identify areas of improvement and growth opportunities
• Be the local market expert and go-to person by sharing market and competitor insights with stakeholders
• Working with Regional Team / Marketing Team to drive the paid search operation
• Align with Global and Regional team on the direction and localize it into the local market
• Manage and guide online platform operation strategy, plans and execution of store in third party vendor in terms of merchandising, activity planning, customer service and logistic delivery
• Manage the daily store operation by monitoring third party vendor performance and giving guidance
• Generate weekly performance report and manage various internal stakeholders

Business Development

• Define strategy for sustainable expansion across the region
• Lead digital expansion for new market entries
• Explore other marketplace opportunities which fits the brand DNA for driving incremental online business

Marketing

• Work closely with third party agencies and marketing teams to develop and manage eCommerce campaigns and strategies to ensure timely and quality implementation with appropriate budget and ROI driven
• Develop and maintain the relationship with the marketplace key account team
• Monitor the market and provide intelligence for internal operation
• Collaborate with the marketing team to use content, digital marketing tactics and campaigns to generate traffic and sales

Logistics

• Monitor the sales trend with correspondence inventory planning with Supply Chain Team
• Ensure the logistics and fulfilment process by working closely with Supply Chain Team and logistics vendor to consistently achieve defined services KPIs\' targets for warehouse and logistics operations and orders fulfilment
• Optimize the unboxing experience with appropriate packing, wrapping and delivery solutions
• Regular review and communication with third party service providers to continuously achieve service improvement and cost optimization

Customer Service

• Monitor customer service quality and work with training team in providing appropriate training to 3rd part agency, as needed
• Ensure Consumer Journey to be flawless for Aesop customers on Marketplaces

What we are looking for

• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Commitment to fostering an inclusive and psychologically safe work environment
• Experience for working with luxury brand with passion in beauty products
• Strong sense of brand aesthetics
• Strong ownership and result-oriented person
• Able to build alliance with different stakeholders for executing the online retail initiatives
• Ability to motivate the team for continuous improvement in performance
• Able to manage internal stakeholder\xe2\x80\x99s expectations and shows progress
• University graduate in Marketing, Ecommerce, or Digital Marketing
• Solid experience in Ecommerce, Digital Marketing or Retail & Analytics field
• Prior experience with Hybris or Shopify is an advantage
• Proficient in Google Analytics, Tableau, JIRA and spreadsheet skills

What\xe2\x80\x99s On Offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include \xe2\x80\x93

• Flexible, hybrid working pattern
• Generous product discount allowance and bi-annual complimentary product allocation
• Paid volunteering allowance for all employees
• Bonus opportunity based on personal, and business, performance
• Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities
• Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

Aesop