Job Description

Job Purpose
The Assistant Operations Manager, (Strides Care) will be responsible for the effective management and operation of the transportation services. This position will play a pivotal role in overseeing various operational aspects, ensuring efficiency, and maintaining high standards of service delivery.
Responsibilities
The duties and responsibilities are as listed below. Note that the list is not comprehensive and related duties and responsibilities may be assigned from time to time.

• Daily Job Planning:

Assist to assign drivers for daily jobs, ensuring optimal allocation of resources to fulfil all tasks efficiently.

• Ad-hoc Job Management:

Handle incoming ad-hoc job requests via email, assist to quote prices accurately and coordinating with relevant stakeholders for seamless execution.

• Feedback Management:

Address and resolve customer feedback and complaints promptly, conducting investigation when necessary to ensure customer satisfaction and operational improvement.

• Vehicle Management:

Assist in the routine management of company vehicles, including scheduling maintenance, inspections, and ensuring compliance with road tax regulations.

• Centre Operations:

Oversee the day-to-day operations of our centers, ensuring smooth functioning and adherence to operational protocols and standards.

• New Centre Trip Monitoring:

Monitor the initiation of trips from new centers, ensuring proper coordination and support to facilitate successful operations.

• Safety and Training:

Oversee safety and training of drivers and attendants, ensure staff are aware of safety protocols and conduct training for new and existing staff.
Qualifications & Work Experience

• Bachelor's degree, 'A' level/Diploma or equivalent.
• Proven experience in operations management or a similar role, preferably in the transportation or logistics industry.
• Strong organisational and multitasking skills, with the ability to prioritise tasks effectively in a fast-paced environment.
• Excellent communication and interpersonal abilities, with a customer-centric approach.
• Ability to work collaboratively in a team and adapt to evolving business needs.
• Strong problem-solving skills and attention to detail.
• Knowledge of relevant regulations and compliance standards in the transportation industry is a plus.

Proficiency in MS Office suite.
Skills
Technical skills include:

• Good written and oral communication skills to interact professionally across functional teams and multiple levels within the organisation.
• Proficiency in Microsoft Office Excel, PowerPoint, and Word.

Generic skills include:

• Excellent multitasking skills
• Team Player
• Good time-management skills
• Great interpersonal and communication skills
• Willingness to make calls outside office hours preferred

Leading Mobility Solutions & Services Provider
Strides Mobility is your leading mobility solutions and services provider. With close to 40 years of industry experience, operating and maintaining a wide and diverse fleet, we connect customers, drivers and vehicles to deliver technology-enabled solutions that are safe, reliable, inclusive and sustainable.
About SMRT Corporation
SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.
An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter - we take care of you and your well-being. Your Work Matters - your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters - we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.
Come onboard the SMRT journey today.
Vision
Moving People. Enhancing Lifestyles
Core Values
Respect, Integrity, Safety & Service, Excellence