Maintain the highest standard of excellence in client service by attending to client enquiries and requests
Explain operational matters to clients. Develop client's awareness, understanding and ability to comply with our operational requirements
Prompt and appropriate action taken to address client feedback and complaints
Manage the HSBC Know Your Customer Program and ensure that all client service related activities are fully in compliance with the processes and procedures contained in it
Provide support to the Offshore Representative Offices. Receive, manage and log faxed transaction instruction from Representatives. Answer calls from Representatives and clients and provide guidance
Build and maintain positive and productive working relationships internally and externally
Ensure that any data input is dealt with in a timely manner and in correct and consistent format
Adhere to the selling process and sales quality requirements. Achieve compliance with all Group Standards, manuals and guidelines
Ensure that all credit applications meet deadlines
Requirements
Experience in private banking as a client service executive or similar background in client servicing
Good understanding of private banking services and products
Credit skills and experience, focusing on High Net Worth Individuals or Business Banking
Excellent communication, analytical, organizational and planning skills
Team player with drive for success and achievement
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