Job Description

Detailed Duties:

Ensure that a high standard of service is delivered by the department at all times. Ensure all guests are satisfied and handle all special requests, issues and complaints as they arise. Ensure appropriate staffing levels are maintained to an optimum level for guest satisfaction whilst within budget guidelines. Ensure all tasks are correctly executed throughout the restaurant floor. Plan, organise and allocate the team for the setup and execution of functions and events. Be well-informed with a thorough knowledge of available products and promote promotions, events and guest surveys. Encourage thorough product knowledge within the team. Seek feedback from every customer. Supervise and ensure all inventories are accurately completed at the end of the month, performing spot-checks as required. Assist the Restaurant Manager as required, taking on additional responsibilities in their absence. Handle escalated complaints and report all issues and complaints to the Restaurant Manager. Ensure that those you are responsible for operate in accordance with SOP. Support and cooperate with other departments to ensure maximum guest satisfaction Follow all instructions as directed by management. Obey to hygiene, food safety and cleanliness regulations. Ensure regular department meetings are planned and executed to enforce good communication within the team. Issue disciplinary action within the department, as required in a professional and appropriate manner. Be fully aware of the licensing regulations and abide by these rules. Be fully aware of fire and safety regulations. Ensure the department is functioning to maximum capability and developing further by organising regular training. Ensure the daily ENT reports are submitted on time. Find solutions to challenges or consult the Restaurant Manager when required

Requirements:

Minimum 3 years proven experience in F&B industry, with Japanese cuisine background Team player and able to work under pressure * Able to work in fast pace environment