Job Description

Summary

Support the Restaurant Manager in all aspects of the outlet(s) daily operations with a goal of providing a high quality experience to guests.


Job Responsibilities

• Manage and oversee daily operations and ensure compliance to operations standards and procedures and brand standards.
• Manage outlet(s) operating budget including revenues, labour costs and profitability.
• Constantly find ways to further increase revenues without compromising on brand standards.
• Plan weekly schedule planning and daily team floor plan .
• Be involved in the hiring, training and providing on-going communication to staff and deliver quality service to guests.
• Ensure compliance with health, safety, food handling, and hygiene standards.
• Handle guests\' feedback promptly.
• Holds daily briefing with staff in each shift and review occupancy forecast, reservations, special attention, guest requests, and others as deem appropriate.
• Ensures proper care, security and maintenance of hotel equipment.
• Supervises the storage and operational area, ensuring that the outlet(s) are clean and tidy at all times.
• Monitors staff grooming, attitude and degree of professionalism to ensure strict adherence to the standards of quality service.
• Coordinate with Chef and other department for any special promotion and ensure staff is aware of it to ensure that up selling is exercised.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other duties as directed by the management.

• Minimum 2 years experience of supervisory experience in the hospitality industry.
• Able to lead and motivate the team.
• Able to work under pressure.
• Possess good leadership and supervisory skills.
• Able to work in a fast paced environment, with a keen eye for details.