Job Description

Responsibilities * Assist the Retail Manager in planning and implementing strategies to attract customers. * Assisting the Retail manager in all areas of daily business operations, human resourc Responsibilities Assist the Retail Manager in planning and implementing strategies to attract customers. Assisting the Retail manager in all areas of daily business operations, human resources, customer service and merchandising. Assist the Retail manager in realising or exceeding determined sales plans and target metric objectives. Attracts customers by originating display ideas, following display suggestions or schedules, constructing or assembling prefabricated display materials, and creating merchandise displays in windows and showcases, and on the sales floor. Coordinate daily customer service operations (e.g. sales processes, orders and payments). Create reports, analyse and interpret retail data, like revenues, expenses and competition. Promotes sales by demonstrating merchandise and products to customers. Prepares reports by collecting, analysing, and summarising information. Maintains a safe and clean store environment by developing and publishing evacuation routes, training employees in de-escalation techniques, and determining and documenting locations of potentially dangerous materials. Keeps current inventory records by checking merchandise and anticipating customer demand. Monitor retail operating costs, budgets and resources. Communicate with clients and evaluate their needs. Answer phone calls and respond to store-related emails and other communications. Handle complaints from customers. Purchases inventory by researching emerging products, anticipating buyer interest, negotiating volume price breaks, placing and expediting orders, and verifying receipt of orders. Inspecting incoming shipments, documenting damaged goods and returning defective products. Maintains clean and tidy workspace, including supervision of cleaning services. Handles customer complaints and feedback. Maintain and monitor KPIs, generate monthly reports, including data analysis, and improvement actions. Prepares sales and customer relations reports by analysing and categorising sales information, and identifying and investigating customer complaints and service suggestions. Take responsibility for preparing the store for business and making sure all closing tasks are done before the end of the day. Preparation of billing after the job is completed. Analyse and interpret trends to facilitate planning. Resolve escalated incidents and crises arising from day-to-day operations. Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews Prepare payslips for staff. Ensure daily administrative and secretarial support to the team, including daily correspondences, maintenance of filing system, printing and photocopying, updating official travel and leave plan, visitor's list and event list. Ensures the effective development and administration of IT systems, such as databases, email, cloud filing, back--up and online communication tools including Skype,Zoom, websites, and other web/video/audio conferencing systems. Perform any other duties assigned by the director. Requirements and skills Bachelor's or associate's degree in related fields is preferred. Proven working experience as assistant retail manager. Highly trained in conflict management and business negotiation processes. Broad experience with SEO. Proficient in all Microsoft Office applications. Proficiency with computerised financial systems, such as accounting programs(Tally etc..), databases, payment processing, excel spreadsheets, payroll services. Working knowledge of management software programs, including NetSuite, QuickBooks. Strong IT skills, including database development. Excellent knowledge of retail management software (e.g. MS RMS). Knowledge in SAP system. knowledge in Portnet, Tradenet, Trip Management System. Strong business sense and industry expertise. 100% business mindset. Strong analytical, organisational, and creative thinking skills. Excellent communication, interpersonal, and customer service skills. Excellent verbal and written communication abilities across all levels of an organisation. Strong budget development and oversight skills. Solid understanding of financial management. Strong Leadership,Conflict Management,Decision-Making,People Management,Competitive analysis,Management proficiency,Supply management,Customer service,Presentation skills,Analysing information,Problem Solving,Planning and Teamwork,Critical Thinking skills. Time-management and organisation skills Certified professionals are preferred. The Ability to multitask and work under pressure. Availability to work within opening hours (e.g. evenings, holidays, weekends).