Job Description

Job Purpose

Assistant Station Manager works in a fast-paced and customer-facing environment and possesses a service-oriented mindset and pleasant disposition. He is able to multi-task effectively when responding to station operation requirements.

Station Duties

Assistant Station Manager supports the day-to-day station operations. These include preparing the station for rail service, ensuring safety and security of station premises, providing ticketing and fare related services. He/She monitors commuter flow and manages crowds during peak hours and/or during service degradation. He/She will also provide first aid as part of Emergency Response Team when required. He/she also manages access to the station and assists in track access and procession by maintenance teams and/or service providers.

Train Duties

Assistant Station Manager supports day-to-day train operations. These include preparing the Trains for service, conducting safety and security checks, performing first-line recovery of train and equipment malfunctions, and serving as an emergency train operator. He/She will man the Passenger Vehicle (PV), handle PV defects, and drive the PV when required.

Responsibilities

The Assistant Station Manager is responsible to:

• Man or drive the PV according to duty roster plan and when assigned by supervisors

• Coordinate and respond to all emergency situations in the train with instruction from Operations Control Centre (OCC).

• Conducting security patrol in the train and reporting faults and abnormalities discovered to OCC.

• Handle and process transactions for passenger (e.g. problem cards, upgrades)

• Ensures passenger safety and takes remedial action when necessary (e.g. no overcrowding at escalator landing area, sssist passengers in the train when necessary)

• Assists passengers in travelling in our system (e.g. purchasing of ticket, ticket problem, giving direction, enquiries on fares etc)

• Assists SM to perform administrative duties (e.g. upkeep logbooks, station files and circulars etc)

• Ensure the opening and closing of the station according to the appropriate timetable.

• Handles all train and station incidents and emergencies (e.g. accident, assault and train related fault/alarm etc)

• Be part of Company Emergency Response Team where one is expected to undergo CERT course

Qualifications & Work Experience

• NITEC/ Higher NITEC with Engineering background and experience in frontline customer service working is preferred

• Work on three rotating shift including weekends and public holidays

• Ability to differentiate all colours (as not all indicators are accessible)

You are expected to be posted to CCL and/or BPLRT, subject to operational demands. Training will be provided to prepare successful applicants to fulfill the job requirements to Train Line you are deployed to.

CCL training may be conducted in two phases. Upon completion of phase 1 training (train modules), staff are deployed to perform train-manning duty first. Thereafter, staff will complete phase 2 training (station modules) to qualify them as full-fledged Assistant Station Manager.

SMRT Trains Ltd was incorporated in 1987 and operates Singapore\'s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter \xe2\x80\x93 we take care of you and your well-being. Your Work Matters \xe2\x80\x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters \xe2\x80\x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Service & Safety, Excellence

SMRT Corporation