Job Description

Job description

Some careers have more impact than others.

If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an Assistant Vice President, ITID Client Services.

Principal Responsibilities

• To provide Desktop Infrastructural support and implementation of all technology/group initiated Projects within End User Services coverage
• To respond to Desktop/Network/Video Conferencing incidents and service requests including IMAC (Installation, Move, Add and Change) in a timely and accurate manner
• To manage and prioritize all incidents/requests and escalation so as to maintain a high level of support service standard
• To manage assigned projects within scope, schedule and budget
• To act as gate-keeper against any infringement of Technology Risk and Threats, as well as an advisor on Technology requests from stakeholders
• Deliver and operate business services that utilize appropriate infrastructure technology solutions such that they are fit for purpose, cost efficient and highly resilient, in collaboration with business and Technology stakeholders
• To address/manage and improve end user customer\xe2\x80\x99s expectations and experience in a demanding environment

Requirements

• Possess good analytical/lateral thinking and desktop troubleshooting skills, good interpersonal/communication skills and customer service oriented
• Have high degree of ownership and responsibility in managing day-to-day processes/change and possess leadership quality
• Ability to perform project management tasks either as an individual or in a team
• Ensures the completion and full sign off of Service Acceptance Non Functional Requirement controls for new or changes to Technology services, as well as ensuring compliance to the relevant Risk Controls and Standards
• Ensure Service Quality Targets are met for offered client services
• Support peers across IT to deliver functional and department goals in line with IT strategy, priorities and budgets
• Must be innovative and have the initiative to perform assigned tasks
• Willingness to commute within the country in carrying out daily BAU activities, and to station at different office locations as and when required
• Ability to work with minimum supervision and perform shift/weekend/overtime works when necessary. Be self-disciplined
• Relevant qualification in the field of Information technology with minimum of 5 years of I.T. Desktop support related experience
• Proficient in the use of various Microsoft Office suites of applications
• An inclination for systems related work is preferred

To be considered for this role, the relevant rights to work in Singapore is required.

You\xe2\x80\x99ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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