Job Description

Grade Level: 07
Work Shift:
This is initially a day shift position. However, you may be required to work in the night & evening shift as well as participate in a weekend rotation lasting for a few months.
Training:
Any new hire will first go through the generalist training and support questions that are not specific to any industry (e.g. companies, transactions, peer comps) for 3 to 6 months in the beginning. After that they will get trained up on different industries one after the other - Technology, Media & Telecommunication (TMT), Real Estate, Energy and Metals & Mining .
The Team : As a member of the Client Services team, you will serve as an expert for the Capital IQ Pro Platform. You will be responsible for providing client support on our business intelligence tool by holding diagnostic conversations & driving product usage and revenue. Working on a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, News, and Technical Support. Members of the team get to learn in-depth industry knowledge and develop technical skills.
What's in it for you :
Build a career with a global company
Assist market leaders and decision-makers across the Financial Services industry
Grow and improve your skills by supporting enterprise level products and new technologies
Expand your knowledge base by developing expertise on multiple industries
Develop training skills by mentoring new associates and training clients on the Market Intelligence platform.
Based on planned growth & initiatives, you can emerge to the next role or learn crucial skills to aid you in new career paths within the S&P Global Commercial organization.
Responsibilities : As a senior member of our team, you are expected to make an impact right from the beginning.
Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting
Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments
Positively impact client perception of the Market Intelligence division while handling approximately 100 client interactions each month
Assist with training and mentoring new hires as a senior associate by demonstrating expertise in best practices and product knowledge
Conduct product demos or webcasts for clients
Build out our Knowledge Base for internal stakeholders and clients
What We're Looking For:Basic Qualifications:
Excellent Communication skills
Willing to learn multiple industries
Open to working in different shifts
Preferred Qualifications:
A Bachelors degree in Finance, Accounting, Economics, and/or related field.
Strong leadership and teamwork skills
Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage
An ability to resolve problems, manage time, and organize well are essential required skills
Strong financial knowledge or knowledge of the global econom
-----------------------------------------------------------
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
Job ID: 274197
Posted On: 2022-06-17
Location: Makati City, Philippines