Job Description

Posting Description:Client Relations, Associate DirectorThe Associate Director will work closely with the team leader or independently with minimal supervisions to manage the allocated accounts. The Associate Director is required to hold direct allocated clients relationships with revenue >$50K, act as the main point of contact for all clients under own care and will be expected to engage in conversations with internal & external key collaborators at all levels.The Associate Director is required to support and champion all client-related initiatives and ensure distinctive client values set out in the Aon United Blueprint strategy can be achieved. Key focuses and priorities are to build new client relationships, drives clients\xe2\x80\x99 retention with active growth strategies to achieve organizational business outcomes takes priority.Together with the team leader, the Client Relations Associate Director also bears the financial and non-financial performance of the team.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look likeClient Relationship Role \xe2\x80\x93 Strategic Management

• With current clients - Focus on building strong clients\xe2\x80\x99 relationship and seek growth initiatives always.
• New Business Support \xe2\x80\x93 Be ready support sales pitches to implementation for the first year, especially for Tier 1-3 clients.
• Working with colleagues on the same allocated accounts/clients - Be ready to coach and mentor client facing colleagues with direct working relationships. This would include the client servicing, broking and not limited to other supporting units rendering services to the same mutual clients.
• Build highly effective team by understanding Aon\xe2\x80\x99s core values and demonstrating leadership qualities, making conscious effort in providing feedback to the team in a consistent manner.
• Projects \xe2\x80\x93 ready to support all new revenue generating and clients\xe2\x80\x99 value proposition projects, be able to juggle with multiple responsibilities and tasks with high quality business results.
• Actively sought market intelligence to build a robust knowledge-based management, consistently drive clients\xe2\x80\x99 discovery meetings not only to build strong rapport but also to understand how Aon\xe2\x80\x99s value propositions can meet their organizational needs. Keep a healthy hawk\xe2\x80\x99s eyes on market competitors\' and their business development active so to build our fort and develop effectiveness strategies to retain and grow clients.

Consulting Capabilities

• A strong listener, critical, creative, analytical, with interpersonal abilities to be able to engage and lead clients in strategic thought leadership conversations. An ability to make good critical business judgement call is key, and this would apply also to internal collaborators to drive high qualitative deliverables.
• Insured & Non-Insured Programs\xe2\x80\x93 must process market knowledge, experience & capabilities. Flexible benefits Consulting experience is a must (from articulating value proposition to plan design to implementation). Have the experience in managing other ad-hoc consulting projects such as benchmarking, and/or M&A\xe2\x80\x99s benefits harmonization and implementation.
• Aon United - Be ready to champion all client-related initiatives within the Aon United Blueprint Strategy, Aon Client Promise, TBS Explorer, Aon Pulse, Aon Care, Wellbeing Solutions to Voluntary Benefits and other solutions lines.

Service Delivery

• Maintain professional and collaborative relationship with all internal collaborators including local market colleagues, regional and global teams
• Support all clients\xe2\x80\x99 activities and meetings, peer all works (reports, minutes of meetings, comms collaterals) prepared by the Client Servicers (CR), and lead all discussions and/or follow-up on open items till closure.
• External vendors, insurers or providers \xe2\x80\x93 Build and maintain strong relationships with vested interest on growth strategy
• With internal collaborators - Ensure strong collaboration between Client Relations and the rest of the functional (eg. Broking, Claims, CoE, Flex, Admin, legal) teams in delivering distinctive client values
• Develops strong bonds to achieve Y0Y business results. Clients\xe2\x80\x99 retention is key, and ensure all lost making accounts be steer back to profitability.
• Ensure timely and quality services are rendered within clients\xe2\x80\x99 expectations to built trust.
• Understand areas of key challenges and service gaps to build and develop robust solutions, implement them with precisions to improve and/or restore service satisfaction level/experiences.
• Active governance around clients\xe2\x80\x99 payment, credit control position and debt management within the organization given acceptable range.
• Act as the main point of contact for all clients.
• Tight governance of peer review process to ensure high standards of clients\xe2\x80\x99 deliverables and minimise incidence of error and omissions

Key Leadership Dimensions:Act with Integrity, Work as One, support our Colleagues and Bring the Best to:

• Create Client Value \xe2\x80\x93 Ensures efficient processes and quality deliverables for clients; Triages/identifies/articulates issues, addresses/resolves problems and drives win-win solutions for clients, carriers and Aon;
• Develop Teams \xe2\x80\x93 Coaches others to present data analytics, facts and ideas in an effective way; recognizes excellent performance and provides constructive feedback in a respectful action-oriented manner;
• Enable Innovation \xe2\x80\x93 Demonstrates a breadth of knowledge and experience; implements new ideas that improve team effectiveness;
• Deliver Business Results \xe2\x80\x93 Manages client and collaborator expectations; delivers value without compromising quality.

Skills and experience that will lead to success

• Degree or Diploma from a recognised university or polytechnic
• Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
• More than 10 years of related experience
• In-depth knowledge of the overall employee benefits program (standard and bespoke), all funding mechanisms, broking processes, market segments and marketplaces. Ability to built knowledge of clients\xe2\x80\x99 profiling, develop abilities to recognize client needs and priorities with a sensitiveness
• Good skills on MS systems including Word, Excel, Power-point required
• Has a keen sense of responsibility, good communicator with a keen self-awareness, social & emotional intelligence, embraces DE&I collaborative, accountability, flexibility and consistency to lead colleagues across all functions to focus on activities that will lead to business results and growth.
• Ability to embrace and execute organizational changes
• Senior stakeholders/ C-suite management skills
• Align and work to meet the department/ organizational visions and goals
• Guide others in resolving complex issues based on independent discretion and judgement to determine appropriate solutions and process

How we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two \xe2\x80\x9cGlobal Wellbeing Days\xe2\x80\x9d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email#employeebenefits #health #EB #strategicadvisory #consulting #aon

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