Job Description

Posting Description:
Associate Director

We're looking for an Associate Director to join our Health Solutions team in Singapore!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Key Duties under this role include (but not limited to) the following:

• Supervising and mentoring a team of at least 3 direct reports in their daily work.
• Building relationships with strategic clients to strengthen the partnership.
• Create and maintain strong relationships with key external vendors including insurers and specialty providers (e.g. Fullerton Healthcare Group for Aon Care)
• Needs-based consulting, identifying and actioning cross sell opportunities, with knowledge of client profiling and ability to recognize and be sensitive to client needs and priorities.
• Renewal activities, maintaining retention rates as set out by management.
• Strong interpersonal and people leadership/management skills, effective communicator, self-awareness and emotional intelligence.
• Mentoring team members in the team and more broadly, as required.
• Guide others in resolving complex client issues based on independent discretion and judgement to determine appropriate solutions and process.
• Work independently and with initiative, with guidance in only the most complex situations.
• Learning to identify and recruit talent.
• Ability to embrace and execute organizational changes.
• Conduct peer review for team members.
• Champion all client-related initiatives and ensure smooth implementation, including active promotion of Aon United
• Act as escalation point for all clients
• Support to Head of GBM, as required

Renewal and remarketing – for own portfolio and to support team members:

• Client Business Consulting and Planning.
• Review of renewal terms.
• Review and preparation of Renewal Proposal / Claims Analysis.
• Meeting with clients on pre-renewal and/or renewals.
• Preparation of Service Level Agreement.
• Preparation & Presentation of the benefits programme to employees.

Day-to-Day Operations:

• Responsible for your team’s performance in relation to the following:
  o Updates to employee movements from clients.
  o Following up of underwriting requirements with clients.
  o Handling the enquiries from both HR and employees.
  o Follow up with clients on outstanding invoices.
  o Aged Debt Management.

Skills and experience that will lead to success

• Degree or Diploma from a recognised university or polytechnic
• Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
• At least 8 years in the related experience
• Leadership skills required to manage teams
• Analytical, critical thinking and decision making
• Effective collaboration across departments and organization
• Ability to work under pressure and manage deadlines
• Positive, influencing and willing to embrace change
• Alignment to departmental and organizational vision and goals
• Self-directed growth and development
• Strong interpersonal and presentation skills will be an advantage
• Good skills on MS systems including Word, Excel, Powerpoint required

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.