Purpose: Coordinate with StarHub internal and external stakeholders relating to engineering work orders, including the assignment and tracking of outstanding orders, and closure of completed orders
Responsibilities: \xe2\xa6\x81 Extract and assign work orders to contractors
\xe2\xa6\x81 Coordinate Field Engineers\xe2\x80\x99 and contractors\xe2\x80\x99 work activities
\xe2\xa6\x81 Handle 1st level of enquires via phone/ email regarding order status
\xe2\xa6\x81 Track work order status, escalate orders that exceed timeline or are not meeting SLA, follow up closely on cumulative outstanding orders
\xe2\xa6\x81 Update contractor schedule/ work order completion into tracking system