Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Perform documentation work for secured and non-mortgage loans
• Perform documentation checks within specified standards of credit quality and turnaround time and highlight deviations
• Perform pre-disbursement compliance checks and highlight discrepancies and deviations
• Complete Documentation Checklist for Disbursement/Activation and ensure standards & regulatory guidelines are complied with
• Monitor compliance of special conditions on credit facilities offered and highlight deviations
• Prepare letters varying terms and condition of credit facilities
• Follow up on outstanding title deeds for safekeeping with law firms
• Filing of source reports & media and arrange archival
• Manage ad-hoc project assigned by Team Manager in pursuing Digital Transformation journey eg. managing RPA/ SMART Ops, system enhancement / migration etc
• Support Team Manager in UAT & LV, prepare application system documentations (e.g.: user requirements, updating of Standard Operating Procedure (SOP)) and conduct user training on application systems
• Ensure all requests are processed within specified Service standard, timely and accurately
• To highlight any discrepancy/deviation to the Team Manager
• To ensure high quality level in services delivery
• Support the Team Manager to ensure the smooth operation of the team, engage & coach team on process improvements to drive team\'s performance & manage team\'s performance
• Assist Team Manager by providing ideas/initiatives in improving the existing workflow and identify operational risks and implement measures to address/mitigate the risk

Requirements

• Degree holder in Business and Finance, Business Administration, Operations Management or related disciplines preferred
• Minimum 5 years of relevant experience in financial institutions either in Credit Operations or Secured Loans
• Sound knowledge of consumer banking products/services and respective end-to-end operation workflows for best-in-class services delivery
• Strong analytical, systematic and problem-solving skills with ability to deep diving into issues & details
• Good organizational skills with demonstrated ability in managing event/project and/or a team
• Good communication and presentation skills
• Knowledge of Process Improvement Toolkit and metrics/measurement
• Good understanding of operational risks
• Meticulous with eye for details Flexibility and ability to multi-task and take on different types of roles and activities at the same time
• Proficient in Microsoft Office especially in Advanced Microsoft Excel, Microsoft PowerPoint & Microsoft Words

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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