Job Description

Job ID: 17944 * Location: West * Working hours: 8.30am - 5.30pm (Monday to Friday) * Salary: $3,500 - $5,000 * Installs, maintains, upgrade RFID systems at Customer throug Job ID: 17944 Location: West Working hours: 8.30am - 5.30pm (Monday to Friday) Salary: $3,500 - $5,000 Installs, maintains, upgrade RFID systems at Customer throughout the ASEAN if necessary Perform final inspection to ensure proper operation after gaming product installation. Provide technical support a. On-site b. Via email c. Via telephone d. (During contracted support hours and after hours where relevant) e. Some regional travel on very short notice is required. Provides on-site and/or remote technical support for installed RFID systems Provides timely technical assistance to customer queries and request Provides assistance to Sales and internal departments as required Ensures the demo system is available for customer demonstrations at all times Ensures the test system is available at all times Supports the global software systems test team's QC process before new product releases and reports bugs and issues to R&D in a formalized manner Works with the development and team to support system-related projects and provide any technical knowledge about operating systems, networking and security. Supports suggesting improvements to the RFID product portfolio and maintaining 'wish lists' for future development that will help expand the reach of the technology. Participate in the global technology survey related to Information Technologies. Any other ad hoc duties assigned. Repair and maintain RFID products within service inventory. If in-house repair is not possible, able to liaise with vendors for necessary repairs. Resolve problems encountered during installs. Job Requirement BS in computer science or related technology. 1-2 years experience in customer support. Ability to effectively prioritize and execute tasks in a fast-paced environment. Ability to work effectively across functional/geographic groups and teams to ensure requirements are met. Well-developed analytical and problem-solving skills. Solid interpersonal and collaborative skills. Must be a team player. Demonstrated ability to plan, organize, and drive improvement initiatives in a matrix environment. Expert in Microsoft SQL Server databases (Microsoft Certifications preferred) 1-2 years' experience. Expert in the Servers Operating systems especially in Microsoft Environment (Microsoft Certifications preferred). Proven knowledge of the network environments, infrastructures and security, including the network protocols and the firewall. Additional experience with software or systems Test & Quality Controls will be much appreciated. Involve in any data migration project would be an advantage Interested applicants, kindly send your updated resume to Joanne (R21101135) [HIDDEN TEXT] with the email subject header ' Job Application for 17944, Associate Service Engineer ' . Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities. By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration. Please find Privacy Policy Agreement from the below link. http://www.pasona.com.sg/privacy.html Pasona Singapore Pte Ltd Joanne Yeo EA License No:90C4069 Registration No.: R21101135