Job Description

The Associate Sommelier is responsible for delivering friendly and efficient wine service that meets guest dining experience expectations. Primary Responsibilities Delivers Friendly and Efficient Wine Service

• Serves wine in efficient manner (in the right condition; glassware, temperature, etc).
• Assists Sommelier in offering wine options, offers wine advice and takes orders.
• Offers aperitif, upsell wine by the glass and bottle, offers after meal service.
• Is well presented and adheres to hotel’s grooming standard.
• Greets and farewells guests in a friendly, courteous manner.

Focuses on the Guest Dining Experience

• Uses guest names when appropriate.
• Adjusts service to meet guests’ special requests and provides personalised service.
• Uses a Heartist® approach – makes the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Looks for ways to upsell and adds value (e.g. suggesting another glass of wine, when first glass emptied).

Works as Part of the Food & Beverage Service Team

• Accuracy in wine order taking.
• Timeliness in pick-up and delivery of wine and beverages.
• Efficiency of work in setting up the mise-en-place; picking up wine stock from store according to par stock, wine cellars arrangement, wine requisition according to needs and completing daily wine reports.
• Cleanliness and work safety in wine and service areas.

Involvement in Wider Job Function Relationships

• Participates in training activities to improve wine knowledge and skills.
• Follows guidelines provided in colleague handbook.
• Understands emergency procedures, health & safety requirements.
• Maintains collaborative working relationships with colleagues and supervisors/managers.
• Performs any other duties that may be assigned by the Head of Department.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Candidate Profile Knowledge and Experience

• Certificate or diploma in Hospitality or related field.
• 6 – 12 months in a wine service position, or similar operations.
• Has Service or Retail experience.
• Possesses Wine, beverage and food knowledge through professional or personal interests (personal interest/ professional).

Competencies

• Technical service skills.
• Interpersonal skills – communicates effectively with others.
• Proficient in written and conversational English.
• Reliable and consistent.
• Strong interest and passion for wine with high potential to become Commis Sommelier.
• Presentable and well groomed, adheres to Raffles Hotel Singapore grooming standards.
• Enthusiastic and energetic.
• Works as part of a team.