1. Support Avaya UC and CC implementation and operations 2. Support NICE recording solutions implementation and operations 3. Support IP Telephony, VLAN, LAN and WAN The following are the products we need support from the L2 Telco engineer-
Avaya Comms Mgr
Avaya Session Mgr
Avaya System Mgr
Avaya Aura Messaging
Call Accounting
Avaya CMS
Avaya Utility Server
Avaya SAL Gateway
Avaya Agent Map
Nice Applications/IC
Nice Storage Ctr
AES
Zoom
Key Responsibilities:
Serve as point of escalation for 3rd level troubleshooting to provide technical support for Microsoft Teams/AudioCodes/Poly CCX IP Phones/Zoom Conferencing/Ring Central/Cloud PABX/CXOne(Nice Incontact)/Skype for Business or Google Phone.
Delivering Root Cause Analysis, Workarounds and Solutions for all technical problems with compliance to client Reuters defined ITIL Processes on Problem and Incident Management.
Has experience in deploying Regional or Global projects
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