The Subject Matter Expert (Systems) or Cloud Solutions Expert reports into the Enterprise Computing organization of IT Shared Services. You will work closely with both the Enterprise Architecture team, End User & Infrastructure engineering teams, and IT operations. You are depended upon for engineering IT Infrastructure solutions and operations in the organization.
As a subject matter expert, you will drive successful engineering of Infrastructure and end-user technologies for business adoption. You must have applied expertise in on-premise, hybrid, or Cloud-based infrastructure and end-user solutions. Assisting the Head of Enterprise Computing, you will be responsible for envisioning and developing the technical solutions that meet Infrastructure and End User Computing needs, advising on business transformation with the aim of aligning people, processes, and technology while fostering a relationship with our business partners as a trusted advisor. These infrastructure and end-user solutions will then be delivered end-to-end as part of the organization.
The role oversees several key functions within the IT organization that enables the delivery of high-quality services to end-users. You are also required to ensure Service Support and Service Delivery processes are in place to meet business needs based on agreed Service Levels. This position is a stakeholder-facing role and requires that you establish and manage expectations within the business and drive the IT teams to achieve those expectations to a high standard.
Key Responsibilities
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