Job Description

Job Number 22172581
Job Category Event Management
Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

Responsible for maintaining departmental and company standards by training for quality of product and service. To instil aggressive hospitality and customer satisfaction. Responsible for maintenance, set up, teardown and charging of Hotel audiovisual equipment as well as related duties such as room maintenance. To practice effective cost management within Audio Visual department.

To perform all guest activities in a cordial, efficient and professional manner at all times. To ensure a safe working environment and where necessary make repair orders with follow-up. To maintain a positive attitude towards the Hotel and the job being performed. To also maintain a co-operative, team like attitude in working with supervisors and fellow employees, to help achieve goals of maximizing guest satisfaction and profit margins.

To carry out and conduct training for all levels of staff and at all times to represent Hotel in accordance to company standards of dress, grooming and hygiene. To contribute to a positive Associate Opinion Survey departmental issues. To also use the Total Quality Management process as a way of improving standards and service for guests and to report punctually for work.

DUTIES AND RESPONSIBILITIES * To maintain organization of audiovisual areas with a high level of sanitation and cleanliness.

• Ensure that the department complies with audio visual and catering standard operating procedures
• Review set-ups and requirements (BEO) with Catering Managers and Banquet Operations Manager on a daily basis
• Communicate any additional set-up requirements with staff
• Assign work/functions to staff
• Responsible for hiring and initial training of all audiovisual employees
• Responsible for all ongoing training of captains and waiters which is necessary to maintain our standards of service and profit margins.
• Responsible for labor cost of all department employees, therefore, supervises the scheduling of permanent and part-time employees and review schedules in terms of coverage and adherence to budget guidelines
• Directly responsible for the grooming standards and appearance for all audiovisual employees
• Ensures that all scheduled catering function take place on time and according to plan (rooms and staff to be ready 30 minutes before function takes place)
• Report all problem areas and either corrected or a proposed solution should be forwarded to the Director of Catering and commented in the Captain's Report
• Keep copies of BEOs
• Bring to the attention of the Banquet Operations Manager and Director of Catering, all materials and equipment that require reordering or need to be replaced
• Recommended new products and/or methods of operation to the Director of Catering
• Responsible for maintenance of discipline and a high level of morale among employees
• Ensure that all guests' and employees' complaints or request are handled quickly and fairly
• Responsible for reporting all guests' and employees' accident immediately to the Banquet Operations Manager the Catering Managers so that accident reports may be prepared/ further assistance may be obtained (if necessary)
• Responsible for maintaining a high level of sanitation and cleanliness in all areas.
• Attend daily BEO meeting and discuss plan of actions for the same and next day.
• Check regularly Banquet function area for necessary changes (electrical outlets, light bulbs, cleaning of chandeliers, telephone lines, etc...) and correct them.
• Responsible for maintaining ongoing energy conservation and loss prevention programs among service employees.
• Contact each meeting planner prior to the start of his/her meeting or function and review requirements, schedule, etc. make necessary changes, notify Manager of changes and note on file copy of BEO.
• Check electrical hook-ups for proper working order and tape down all exposed cords for equipment in use.
• Service events and freshen all meeting rooms during breaks. Check temperature and see if all lights are working and adjusted properly.
• Responsible for training captains in all aspects of the Audio Visual Operation, so that they may take a total responsibility in the Banquet Operations Manager's absence.
• Maintain and apply Marriott International Safety Standards
• To be aware of competitors in the market and complete a comprehensive competition analysis on a quarterly basis
• Other duties assigned by Banquet Operations Manager

JOB REQUIREMENTS

• An associate's or bachelor's degree in audio visual technology or a related field.
• Should have 2 to 5 years experience in Installation, Configuration and Maintenance of A/V systems & equipment s such as Projectors, Control Systems, TV Panels, High-End Speakers and other Audio Video equipment's.
• Previous Hotel or Hospitality experience is preferred.
• Excellent computer and troubleshooting skills.
• Creativity, attention to detail, and flexibility.
• Strong communication, customer service, and organizational skills.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment(TM).