Job Description

Provide (1) clear guidance on documentation requirement and (2) support to customers for query resolution throughout the onboarding process. Centralize onboarding activities and improve coordination among stakeholders.

Job Responsiblities

Strategic Leadership & Oversight

Support onboarding strategy and execution for corporate clients across Asia-Pacific. Maintain visibility on onboarding pipeline and ensure timely activation of services.

Client Engagement & Handholding

Serve as a client-facing point throughout the onboarding journey. Ensure client readiness through documentation guidance and training coordination.

Cross-Functional Coordination

Orchestrate coordination across internal stakeholders: Relationship Managers (RMs), Product Teams, Legal, Compliance, Operations (BCAPD-FCMO CDD [KYC], BCAPD-DG, BCAPD-CMLG), Credit, Risk & Technology. Chair regular onboarding forums or calls to review high-value or complex onboarding cases. Use these forums to escalate to Front Office RMs, Management teams to resolve bottlenecks. Participate in onboarding forums and escalate bottlenecks as needed.

Regulatory Compliance & Risk Governance

Ensure full adherence to MAS guidelines, AML/KYC standards, sanctions, tax documentation, and cross-border onboarding regulations. Ensure internal controls, quality assurance, and issue remediation frameworks are in place.

Process Optimization & Transformation

Contribute to onboarding process improvements and process automation, workflow enhancement, and digitization initiatives in onboarding and implementation. Support dashboard reporting and SLA/KPI tracking. Participate & contribute to key strategic projects that will transform Customer journey.

Job Requirements

3-5 years of experience in banking or client service roles. Basic understanding of onboarding and KYC processes. Strong organizational and communication skills. Proficiency in Microsoft Office tools. Client-Centric Mindset, ensuring client needs are addressed proactively. Coordination & Communication skills to manage internal and external stakeholders effectively. Execution Excellence to maintain rigor in documentation and tracking. * Contribute to process improvement, Identifying and supporting enhancements in onboarding