Job Description

The Japan Research Institute (JRI) Limited is a subsidiary of Sumitomo Mitsui Banking Corporation (SMBC) Group. SMBC Group is a Tokyo-based bank holding company that is ranked among the largest 25 banks globally by assets under management. JRI provides comprehensive, highly value-added information services through the coordinated application of its 3 functions. i.e. information systems, consulting and think-tank. As a system integrator, JRI offers services in IT strategy planning, implementation and outsourcing to a broad range of industries and activities. JRI Singapore currently supports the overall IT functions of Sumitomo Mitsui Banking Corporation (SMBC) in Asia Pacific Region.Job Responsibilities

• Contribute to the development, implementation and enhancement of overall End User Services.
• Establish service improvement initiatives to enhance the user experience of collaboration, mobility, performance, security, and service level.
• Act as liaison between end users and IT team to understand business requirements for end-user services, design and implement new solution or enhancements.
• Lead and manage EUS project activities from initiation until completion.
• Act as Level 3 services escalation support for end-user services solutions and work with Service Delivery teams to ensure timely service resolution and recovery.
• Provide timely escalation and resolution of major issues to Management and Service Delivery teams.
• Prepare and present regular project reports and documentation.
• Prepare and put forward budget plans for identified project initiatives, influencing, and negotiating with Global Head Office to obtain support for them.
• Ensure project status and progress are communicated to stakeholders and IT teams in a timely and concise manner.
• Collaborate with technical solution team on detailed and accurate proposal, manage and communicate resources and assign clear roles to project resources.
• Regularly communicate with Global Head Office stakeholders for various issues, such as incident escalation, change planning, and requirement clarification.
• Regularly communicate with stakeholders in APAC region and keep a good rapport to guide the tasks.
• Handle any unplanned projects as necessary.

• Bachelor\'s degree in information technology, Computer science, Engineering or equivalent with min. 5 years of experience providing IT service to Financial Services Industry.
• Project Management certification (e.g. PMP, PRINCE2) or equivalent experiences are advantageous.
• Proficiency in Japanese is advantageous as regular communication with Global Head Office is required.
• Strong expertise in Microsoft 365 services and Windows client securities, with a keen attitude to learn and master new technologies.
• Experience working on regional projects with stakeholders from different countries.
• Possess strong verbal, written communication skills and presentation skills.
• Willingness to work in a dynamic setting with frequent shifts in focus and be eager to keep learning about work related topics.
• Positive and cooperative mindset to work with others as an expert in a group.

Sumitomo Mitsui Banking Corporation