Job Description

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business \xe2\x80\x93 they were made just right for you.ResponsibilitiesFinancial planning is an important pillar for the bank. As part of this, we are looking to build an O2O journey to regionalise wealth capabilities across our 6 key markets.

• Spearhead the development of a comprehensive end-to-end customer experience strategy, integrating digital and in-person assisted journeys.
• Regionalize the digital wealth planning platform by expanding financial planning modules across digital and relationship manager (RM) assisted channels, enhancing our investment and insurance offerings.
• Enhance and streamline customer journeys to support the Treasures International proposition.
• Serve as the Product Manager for Client Connect for India and Singapore, overseeing product development, fostering adoption, facilitating change management, and managing customer and employee feedback.
• Establish an effective collaboration model with product, franchise, design, delivery, and technology teams.
• Apply a data-driven approach and leverage analytics tools to inform decision-making processes.
• Cultivate a deep understanding of user needs and collaborate with design, product, data, delivery, and technical partners to deliver exemplary Employee Journeys/Customer Journeys.
• Effectively communicate the vision and product requirements to the Delivery and Tech teams within our collaborative "2 in a box" partnership.
• Ensure uniform implementation across various channels and cross-functional features in all markets.
• Uphold proper governance, stakeholder management, and communication protocols.
• Collaborate with technology teams to ensure the delivery, scope, and management of dependencies.
• Ensure stakeholders adhere to established business plans, including deadlines for discovery, design, usability testing, etc.
• Embed the cognitive banking vision and utilization of data insights fully into the organization.

Requirements

• Dedication to delivering value for both customers and employees by thoroughly grasping the job-to-be-done concept.
• Self-driven with a growth mindset, demonstrating ownership and accountability.
• Keen attention to detail.
• Capability to translate data into practical plans and journeys for customers and employees.
• Outstanding communication and relationship-building abilities.
• Minimum of 3 years of experience in developing digital platforms, with expertise in Scrum and Agile methodologies.
• For this particular role, specific focus will be to cover the Greater China portfolio effectively to support the Treasures International proposition

Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

DBS Bank