Job Description

The Infrastructure Management AVP is accountable and responsible for running IT Infrastructure Services, ensuring the system is running according to the agreed Service Level. He/She is responsible for deploying frameworks and technical elements according to the strategic roadmap.

1 General Description

The Infrastructure Management AVP is accountable and responsible for running IT Infrastructure Services, ensuring the system is running according to the agreed Service Level. He/She is responsible for deploying frameworks and technical elements according to the strategic roadmap.

2 Tasks and Responsibilities

• Lead Infrastructure Service Managers
• Manage IT vendors to deliver according to the agreed Service Level
• Responsible for defining and creating technology strategies for infrastructure to optimize use of technology resources related to IT infrastructure.
• Responsible for compiling infrastructure SOPs and setting standards. Identifies problems and significantly improves, changes or adapts existing methods and techniques.
• Implements infrastructure technology standards jointly with IT Architects
• Responsible for arranging, managing, and leading operations, networks, system installations (both cloud-based and on-site), service desks, and support operations.
• Oversees the daily IT operations, support, maintenance, monitoring and troubleshooting of computer systems and applications, databases, servers, storage, desktops, networks, security, audio-visual, and telecommunications. Additionally, serves as a technical resource for all aspects of the IT infrastructure.
• Oversees various projects, designs and staffs them, allocates resources, guides their technical development and provides technical support; sets budget and timeline goals for new or improved equipment, systems, programs or projects; and keeps track of their development.
• Provide technical and system application knowledge to the Head of IT Infrastructure & Service Management to help realize goals, regulations, protocols, and methods.
• Monitors, encourages, and assesses the performance of IT personnel; assigns tasks; imparts technical and professional know-how; resolves issues with performance; and proposes decisions related to the recruitment, promotion, and disciplining of personnel.
• Examines company requirements, designs and presents proposals/strategies to fulfill the information technology and technical assistance needs.
• Examine vendor bids for technology solutions and services to make sure they meet technical requirements and fit the business objectives.

3 Key Stakeholders

• Enterprise Architect and Infrastructure Architect
• Security Operating Center Managers
• CISO
• Application/system owners
• Project Managers
• Service Managers
• Suppliers/Vendors
• IT Heads

4 Skills Required

• In-depth knowledge of the IT Infrastructure Services and Operations
• Demonstrate strong commitment to quality
• Willingness to learn, and able to deal with complexity
• Good communication and presentation skills.
• Passionate in technology innovation
• Good vendor management practice

5 Experience and Qualifications

• At least 10 years of practical expertise in planning, deployment, administration of technology infrastructure and user support for networks, voice, security, audio-visual, servers, storage, and desktop technologies. 7 years in a lead or supervisory role preferred.
• Study to university degree/diploma level of natural sciences, computer science, or an equivalent education

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Additional Information

Career Level

Not Specified

Qualification

Not Specified

Job Type

Full-Time

Job Specializations

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Singapore Post