Job Description

Roles and Responsibilities:

• Provide day-to-day IT infrastructure and system support in a highly dynamic and demanding trading environment
• Manage all incoming enquiries and system issues reported and perform investigations to resolve them
• Manage vendor relationships and client IT teams for any system related matters and new implementations
• Engage Group Legal and Compliance for review of new contracts and services discussions with vendors
• Support FIX connection setup and certification when onboarding new institutional clients
• Monitor project timelines and milestones in accordance to the project goals and deliverables of the Institutional Business
• Maintenance of key business IT procedures and perform UAT testing for product/platform enhancement
• Regular monitoring of system performance and work together with Institutional Business to forecast future trading volume to ensure there is system availability and capacity
• Continuously improve and optimize the electronic connectivity of the equities trading system for Institutional Business
• Perform Outsourcing Review of Outsourced Vendors on an annual basis and ensure compliance to regulatory and system procedures (e.g. RCSA, RRSA and CSA assessment)
• Liaison for both internal and external IT audits, as well as handle system information requested by regulators
• Handle all payments relating to the Institutional Business
• Prepare system reports and slides for management reporting or meetings

• Excellent analytical skills with an ability to resolve issues independently
• Meticulous yet able to multi-task and cope with changes and diversity in a fast-paced environment
• Self-motivated, well organized with facilitation skills
• Good communication skills both verbally and in writing, able to work under stress of dealing room
• A good team player with initiative, drive, and good stakeholder management and interpersonal skills
• Working knowledge in configuration and support of FIX connectivity infrastructure for equity trading system such as FIS, Fidessa, Itiviti
• Proven project and vendor management skills
• Degree in Business or Information Technology or equivalent, preferably with some knowledge of the securities business

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