Job Description

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.Our team is responsible for developing and implementing strategies to drive business outcomes, which includes identifying market opportunities and customer value propositions by customer segments, as well as developing a customer-centric central engagement model. The team will work with various product teams to grow the income and profitability of the DBS/POSB Retail & Treasures customer segment by leveraging Customer Insights and Data-Driven Marketing.Purpose

• Develop & implement innovative process to maturity, leading to unique customer journey leading to positive financial impact.
• Initiate changes to reduce individual/corporate branch arrival behaviour through journey improvements/changes using available service points.
• Branch staff runs on a different tempo and their priorities are different, you will oversee all branch communication related to MTJ ensuring that the staff are up to date on progress and look forward to upcoming changes.

Responsibilities

• Lead initiatives which will identify pain points to be resolved and formulating action plans to resolve these pain points, to reduce demand from IBG/SME, working with various stakeholders.
• Develop a consistent engagement program to the branch staff, motivating and updating on matters both relevant to branches as well as happenings around the bank.
• Own the branch banking portal, curating, and publishing topics of interest and virtual brown bag to engage the branch staff to keep them abreast of the happenings around the bank considering their operational needs.
• Improve existing consumer CJs to accelerate migration to digital platforms / machines, includes proposing enhancements to systems/machines to achieve our digital EATE objective
• Explore new opportunities to further intentions of arrivals reduction in a measurable way
• You will review key existing EJ/CJ for the branch channel; identifying pain points to be resolved and formulating action plans to resolve these pain points.
• Strategizing and planning the roadmap on the future of work for both service and advisory staff, implementing initiatives and experiments to test hypothesis and ensure that key distribution objectives are being met.
• Ensure measurable and meaningful benefits to employees with implemented journey changes or on existing processes

Requirements

• Degree/Diploma Holder in Business, Engineering or IT preferably with minimum 2 years of relevant work experience.
• Possess a sound knowledge of the Bank\xe2\x80\x99s products & services.
• Familiar with customer metrics in branch
• Understanding design thinking is a plus
• Good organisational and analytical/problem solving skills
• Excellent team player with strong interpersonal skills and good written and verbal communication skills
• Creative and has an eye for beauty/simplicity

Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

DBS Bank