Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Perform reconciliation & investigation of breaks & approving GLAO certification of GL accounts, ensuring timely GL related tracking, escalation & reporting (KRI, GST Reporting)

• Perform account static data maintenance and deposit accounts closure for various products & from various channels (online, mail-in / ad hoc request) and reply to email/queries

• Maintain proper management oversight to ensure all requests & operational tasks are processed within specified service standard, timely and accurately. Identify operational risks and implement measures to address/mitigate the risk

• Lead & drive the team to challenge status quo and execute changes in an effective manner, engaging team on process improvement in providing ideas/initiatives in digitization and automation

• Collaborate with stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution, leverage on internal and external data and use analytics techniques to provide data-driven insights, re-engineer and eliminate existing process frictions in realizing Design-For-No-Ops strategy

• Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights

• Provide User Requirements & perform User Acceptance Test/Live Verification and sign-off on initiatives/production fixes

• Ensure timely updates of SOPs/process maps & prompt communication to team

• Support team manager on project/initiatives, engage & coach team on process improvements to manage & drive team\'s performance & achieve team objectives

Requirements

• Degree/Diploma in Accounting, Banking or related field

• Minimum 3 year reconciliation related experience

• Minimum 2 years people management experience

• Good knowledge of MS Office - Word & Excel

• Demonstrates good understanding of MAS regulations, Bank Act, FA Act and statutory requirements

• Knowledge of the bank\'s core operating systems and control standards is an added advantage

• Ability to analyse and a flair for numbers

• Meticulous with an eye for details, organized and good problem-solving skills

• A good team player with strong communication skills

• Work location is Changi Business Park

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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