Job Description

Salary Market Aligned

Location Singapore FULL_TIME

Consultant Agnes Poh (R1871844)

Job Ref OSVMJT-DFC56097

Date posted 13 August 2023 singapore tech-transformation/infrastructure 2023-08-13 2023-09-12 it Singapore SG Robert Walters https://www.robertwalters.com.sg https://www.robertwalters.com.sg/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true

An exciting Azure Specialist job opportunity has become available at a leading technology solutions provider.

About the Azure Specialist Role:
This person will be responsible for ensuring that their IT infrastructure and systems remain operational through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems.

Key Responsibilities:

• Perform operational tasks to resolve all incidents/requests in a timely manner and within agreed SLA
• Update tickets with resolution tasks performed
• Identify, investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner
• Provide second-level support to all incidents, requests and identify the root cause of incidents and problems
• Communicate with other teams and clients for extending support
• Execute changes with clear identification of risks and mitigation plans to be captured into the change record
• Work with automation teams for effort optimisation and automating routine tasks
• Establish monitoring for client infrastructure
• Identify problems and errors before they impact a client\'s service
• Lead and manage all initial client escalation for operational issues
• Contribute to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to configuration items
• Audit and analyse incident and request tickets for quality and recommends improvements with updates to knowledge articles
• Produce trend analysis reports for identifying tasks for automation, leading to reduction in tickets and optimisation of effort

To succeed in this role, you must have strong Azure and windows background (implementation and support experience).

Key Requirements:

• Diploma/Degree in Computer Science, Cyber Security, Management Information Systems, or equivalent, with at least six to eight years of relevant work experience
• Strong Azure and windows background (implementation and support experience) is an ideal fit
• Certification in Azure is preferred
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
• Ability to plans activities and projects well in advance and takes into account possible changing circumstances

This is an excellent opportunity to be part of a company with strong footprint within the region.

Excellent career progression opportunities await the right person in this exciting Azure Specialist role.

Apply now or email your CV to agnes.poh@robertwalters.com.sg for a confidential discussion.

Robert Walters