Bank Teller (customer Service) Banking | Contract

Singapore, Singapore

Job Description


Responsibilities:

  • Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
  • Understands the customer and establishes needs to offer relevant products, services and solutions
  • Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
  • Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
  • Ensure customer complaints are escalated to internal teams, regulatory bodies as appropriate, in line with prevailing policies
  • Carry out administrative tasks and systems updating activities in line with procedures which operate in the respective area
  • Enhance customers\' experience by introducing them to self-service banking channels that suit their needs
  • Meet all service standards and assigned targets at the individual and team levels
Requirement:
  • Minimum Diploma in any discipline
  • With 1-2 years of experience in customer service-related roles.
  • Ability to face customers in banking branch setting.
  • Tech-savvy and willing to be trained.
Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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Job Detail

  • Job Id
    JD1369931
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $2800 - 3400 per month
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned