Bank Teller (customer Service) Banking | Contract
Singapore, Singapore
Job Description
Responsibilities:
- Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
- Understands the customer and establishes needs to offer relevant products, services and solutions
- Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
- Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
- Ensure customer complaints are escalated to internal teams, regulatory bodies as appropriate, in line with prevailing policies
- Carry out administrative tasks and systems updating activities in line with procedures which operate in the respective area
- Enhance customers\' experience by introducing them to self-service banking channels that suit their needs
- Meet all service standards and assigned targets at the individual and team levels
- Minimum Diploma in any discipline
- With 1-2 years of experience in customer service-related roles.
- Ability to face customers in banking branch setting.
- Tech-savvy and willing to be trained.
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Job Detail
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Job IdJD1369931
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2800 - 3400 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned