Job Description

Singapore
Information Technology (IT)
Group Functions
Job Reference #
261058BR
City
Singapore
Job Type
Full Time
Your role
Are you skilled in banking operation that uses technology as a differentiator? Do you have the proven ability to analyze processes, products and IT services? We are looking for a banking support analyst for telephone advice on our banking platform and related queries. They'll:

• provide Level 1 banking, product and process support for our Wealth Management business in Hong Kong, Singapore, Japan and Taiwan
• uphold high standards for timely issue resolution
• contribute expertise to the management of existing and new IT products and services
• define workarounds for known errors and initiate process improvements
• maintain relationship with IT and Business Stakeholders
• maintain a knowledge database

Your team
You’ll be working in the ASC (Advisor Service Center) APAC team in Account Management function based in Singapore. We provide 10x5 banking, product and process support services to Wealth Management APAC Core Banking applications and service offerings for our UBS clients, ensuring consistent delivery of standard and efficient services to our users.
Your expertise

• knowledge of banking operations especially in Wealth Management
• strong communication and analytical, problem-solving and synthesizing skills (you know how to figure stuff out)
• ability to work under pressure, prioritize workload effectively and a team player
• confident communicator that can explain technology to non-technical audiences
• capable of understanding client needs and translating this into products and services

• #LI-SG

• EFC-UBS

About us
UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?
How we hire
This role requires an assessment on application. Learn more about how we hire: www.ubs.com/global/en/careers/experienced-professionals.html
Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?
Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.