Job Description

Responsibilities:

• Responsible for the dininG experience of guest at Violet Oon ensuring their complete satisfaction from the moment of arrival till departure.
• This service objective is achieved through proper preparation of all beverages, presentation and cleanliness of the bar. Ensuring compliance to established service standards.
• Comply with all regulatory rules and regulations of government agencies pertaining to safety and sanitation codes.
• Ensure beverage sales targets are met through upselling and promoting beverages to guests.
• Reduce wastage and spillage.
• Prepare all mis-en place are completed before operation. e.g. Garnishes, Glassware.
• Ensure that all equipment is in working condition.
• Ordering and storing of stock.
• Performing monthly inventory of equipment and utensils
• Maintain cleanliness and presentation of bar.
• Notify the manager on duty on non-availability of beverage products.
• Up-selling of F&B products while taking orders.
• Greet the guest in a friendly and warm manner, thank and give fond farewell.
• Coordinates with manager on all aspects of the event/function beverage requirements.
• Ability to respond quickly and accurately to guest requests.
• Assists the manager to establish maintenance, and cleaning schedules.
• Performs others duties as assigned.

• To ensure guest receive the highest possible level of service.
• Prepare beverages orders with accuracy
• Ensure the cleanliness and presentation of the bar at all times.
• Training of subordinates on the job.
• Preparation of orders correctly.
• Handling of complaints and proper service recovery
• Minimizing and controlling cost through efficient wastage reduction.