Job Description

There\xe2\x80\x99s nothing complicated about dealing with business people.

They\xe2\x80\x99re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who\xe2\x80\x99s left her laptop cable in the cab. Or Mario, who\xe2\x80\x99s secretly missing his cats. The early riser, who\xe2\x80\x99s first in the gym. The sales team preparing for the \xe2\x80\x98big pitch\xe2\x80\x99 over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

As a Bell Services Ambassador, you are the first point of contact with our guests as they enter the hotel. Your friendly personality will spark joy to our guest and make their welcome experience a truly experience one. You are passionate to deliver true hospitality. You are in the know and always ready to assist our guests, either with their baggage delivery or call for a transportation for them to explore Singapore.

What\'s the job about?

• Start first impression of guests by assisting them from the taxi/car/transportation
• Assist arriving and departing guests by opening and closing car and taxi doors
• Be aware of daily arrivals and departures with emphasis on VIPs
• Communicate with different departments to welcome VIP guests
• Assist guests with the check in and out process via the self-check in kiosks
• Guide the guests through the steps and complete the check in process via the kiosk and able to refer the guest to the reception when needed
• Understand the sequence of the check-out process and able to guide the guest through it and able to answer basic billing enquires
• Able to provide basic information of the room e.g. directions, room type and basic features
• Be knowledgeable about the hotel and places of interest in Singapore
  

Ideally you have worked at least a year in a hotel environment and have at least a NITEC qualification. You are able to work rotating shifts, including night shifts and is able to lift weights of at least 10kg. You are also needed to be on your feet for long hours.

We\xe2\x80\x99ll reward all your hard work with a great salary and benefits \xe2\x80\x93 including a uniform, great room discount and superb training.

Join us and you\xe2\x80\x99ll become part of the global IHG family \xe2\x80\x93 and like all families, all our individual team members share some winning characteristics. As a team, we work better together \xe2\x80\x93 we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. Apply with us today!