:
In charge of Delugs' retail boutique operations
Oversee and lead the retail team
Train and guide the retail team to meet the required standards of service
Serves as the point of escalation for the retail team, and able to provide excellent customer service and quick professional resolutions
Plans and manage retail inventory and routine stocktake
Responsible for boutique visual merchandising standards
Ensure the general cleanliness and presentation of the boutique
Build strong relationship with customers, and gather feedback from the stores to report upwards to HQ
Build plans for memorable in-store customer experience consistent with the brand image
Plan and strategise for retail activation plans and events, and lead the team in the execution of plans
Coordinate and assist the Business Development and Marketing team on in-store events
Requirements:
Boutique manager experience/ leadership experience
Prior experience in the retail/ hospitality industry. Keen interest in the luxury watches industry, or willing to learn
Ability to work independently, is detail-oriented and self-motivated.
Must be a good team player, with good communications skill
Basic computer skills
Proficient in English.
Working hours:
* Boutique Manager must commit to 4 full weekday shifts (10.30am-8pm) and one weekend shift (10.30am-8pm)
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