Job Description

The Opportunity:

• Work location: Central
• Work hours: 5 days a week
• Up to SGD4,000 - SGD5,000
• Career progression

Adecco is partnering with a prestigious Swiss luxury brand known for innovation. They are seeking an experienced boutique retail host to join their dynamic team, renowned as an industry leader committed to excellence.Responsibilities:A. Customer Service

• Manage boutique phone calls and emails, ensuring prompt and efficient responses.
• Screen and redirect calls, assign emails to the appropriate Sales Associates, and handle in-person customer interactions.

B. Customer Experience

• Provide excellent customer service by welcoming and assisting customers.
• Connect customers with retail staff based on scheduled appointments, manage arrival and departure procedures, and maintain the boutique\'s front area.

C. Administrative

• Act as the key contact for client appointments.
• Handle calendar updates, and meeting scheduling, and assist in roster planning.
• Monitor and report daily boutique traffic data, ensuring accurate CRM data capture.
• Track and manage the inventory of welcome materials, notifying relevant personnel of replenishment needs.

Requirements:

• Min. 1 year of customer-facing / handling experience.
• Strong communication skills in spoken English.
• Customer service drive with outstanding communication and active listening skills
• Possess a passion/interest in luxury retail or fashion
• Able to work on retail hours, rotating weekend and public holidays
• Candidates with experience in airline, hospitality or luxury retail are an advantage

Next Step :

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to lorwene.guzman@adecco.com in MS Word Copy. We\'d love to hear from you!
• We regret that only shortlisted candidates will be notified.

Lorwene Guzman
Direct Line: 9232 2793
EA License No: 91C2918
Personnel Registration Number: R1104194

Adecco