Job Description

Operations:

• Communicate in an organized and systematic manner with operators Investigate thoroughly to validate operator escalations in terms of suspicion, threat, or risk
• Resolve various events based on urgency and customer expectations
• Report events that transpired with accuracy and clarity

Personnel Management:

• Ensure personnel is performing within the expected standards of monitoring/surveillance
• Identify personnel performance challenges
• Work with personnel to improve/enhance their performance, skillset, and capability
• Know and adhere to all current company policies, procedures and protocols and any others which the company may introduce or revise from time to time
• Enforce compliance to company policies and procedures
• Perform other related duties as assigned or requested:
• Performance reviews of operators and team leads
• Incident investigations
• Coaching of operators and team leads
• Mitigation of misses
• Project management
• Floor support
• Review of Daily Time Records

Qualifications:

• Leadership skills to lead and manage team members' performance
• Ability to multitask in a fast-paced environment and manage specific projects in a detail-oriented manner
• Self-motivated and committed to constant learning
• Ability to analyze and define problems and resolve these in a timely manner
• Good oral and written communication skills to support and train staff on technical matters, document policies, and procedures, liaise with clients, etc.
• Excellent customer service, communication, and interpersonal skills to interact effectively with a broad range of internal and external parties
• Strong organizational skills to set priorities and meet tight deadlines and competing demands.
• Ability to maintain confidentiality
• Highly detail-oriented to ensure that all work performed by staff is of the highest quality and meets all internal and external policy and procedural requirements
• Can work during weekends, holidays, and in shifting schedules including the night shift.
• Amenable to work onsite at Ortigas Center, Pasig City.
• Full-time positions are available.

Job Types: Full-time, PermanentBenefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Rotational shift
• Shift system
• Weekends

Supplemental Pay:

• 13th month salary
• Yearly bonus