Job Description

The BA / QA Manager is a pivotal leadership role responsible for overseeing both business analysis and quality assurance functions within the organisation. This individual will lead a team of Business Analysts and QA professionals, ensuring that business requirements are accurately captured, systems are thoroughly tested, and solutions delivered meet business objectives and quality standards. The BA / QA Manager acts as a bridge between business stakeholders and technical teams, driving the successful delivery of projects and continuous process improvement.

Key Responsibilities:

Team Leadership & Development:

Lead, mentor, and develop a team of Business Analysts and QA specialists. Set team goals, conduct performance reviews, and identify training and development opportunities.

Business Analysis:

Oversee the gathering, documentation, and analysis of business requirements from stakeholders. Facilitate workshops, interviews, and meetings to elicit requirements and clarify business needs. Ensure creation and maintenance of detailed business process models, user stories, and functional specifications.

Quality Assurance:

Develop and implement QA strategies, test plans, and procedures to ensure the delivery of high-quality solutions. Supervise the execution of manual and automated tests, ensuring thorough coverage and defect tracking. Drive continuous improvement of QA processes and tools.

Stakeholder Management:

Serve as the primary point of contact between business users and IT teams. Manage relationships with project sponsors, business owners, and external vendors. Communicate project status, risks, and issues to stakeholders in a timely manner.

Project Delivery:

Ensure projects are delivered on time, within scope, and to defined quality standards. Contribute to project planning, estimation, and resource allocation. Monitor and report on project progress and team performance.

Requirements:

Required Qualifications & Skills:

Bachelor's degree in Information Technology, Business, or a related field (Master's degree preferred). Proven experience (typically 5+ years) in business analysis and/or quality assurance, with at least 2 years in a leadership or managerial role. Strong knowledge of business analysis frameworks (e.g., BABOK) and QA methodologies (e.g., ISTQB). Experience with project management methodologies such as Agile, Scrum, or Waterfall. Excellent analytical, problem-solving, and critical thinking skills. Exceptional communication and interpersonal abilities, with experience presenting to senior stakeholders. Proficiency with business analysis and QA tools (e.g., JIRA, Confluence, test automation suites). Ability to manage multiple priorities in a fast-paced environment.

Preferred Attributes:

Relevant certifications such as CBAP, PMI-PBA, or ISTQB Advanced Level. Experience in the industry sector relevant to the hiring organisation (e.g., finance, healthcare, technology). * Track record of driving process improvement initiatives and successful project delivery.