Job Description

Position Overview

Successful candidate will work with the existing team for assuming primary/secondary support for various application systems. Coordinate analysis leading to Change Requests. Implement National Level Policy changes. He/She is also involved in system configuration and/or setup for institutions on-going operational needs.

Role & Responsibilities

• Provide on-going application support and be involved in various stages of the SDLC with lead project teams.
• Perform user requirement analysis for the development / implementation of new systems and/or enhancements to existing systems.
• Evaluate potential solutions and make recommendations to resolve business problems.
• Involvement in the system integration testing phase prior to implementation.
• Plan and coordinate end-user training for any system implementations or enhancements.
• Liaise closely with business users and build good rapport.
• Liaise closely with project teams on test case reviews, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
• Support the team in defining project requirements, tracking and documentation.
• Provide 24/7 primary application maintenance support, rotational basis.
• Liaise closely with interfacing systems users and support teams on routine support issues or enhancements.
• Assist team in Change Approval Board and Pre-commissioning preparations.
• Lead team and front users in problem investigations and resolutions.
• Review Vendor SLA reports.
• Create/Update SOPs.
• Support transition phases from project to operations.

Requirements

• Successful track record in service management, user and vendor management (good to have).
• Experience in MS Windows environment & application support.
• Strong analytical skills and ability to work independently.
• Experience in healthcare industry is an added advantage.
• Degree in Computer Science, Computer Engineering or equivalent.
• Experience in SAP Applications/Modules is an added advantage.

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M-2023-0905

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