Job Description

Responsibilities

• Participate as a pivotal member on Agile/Scrum teams in application/system implementation projects, ensuring effective communication and collaboration
• Work closely with clients to gather, refine, and document functional, integration, and user interface requirements.
• Write and/or analyze user stories and assist developers in determining the optimal system solutions.
• Engage cross-functional clients in workshops and interviews to analyze business processes, align functional requirements, and identify areas for improvement.
• Influence clients\' thinking and guide them in adopting leading/standard practices, approaches, and processes.
• Lead clients through the system implementation cycle, including planning and executing testing, migration, and cutover activities.
• Support change management efforts by developing training materials, delivering training sessions, and providing post-cutover user support.
• Collaborate with the Project Manager to provide timely and accurate project status updates and proactively escalate project issues.

• Bachelors Degree in Engineering, Information Technology, Computer Science, Information Systems or related disciplines.
• At least 2-3 years of experience in a client service role, with a total of 5 years and above of professional experience.
• Experience operating in an Agile/Scrum setting for technology development and implementation projects.
• Experience with packaged application/system implementations (e.g., SAP, Oracle, Salesforce, etc.) is a bonus.
• A team player with effective interpersonal and communication skills.
• Excellent analytical and problem-solving skills with the ability to think out-of-the-box.
• Self-motivated and able to work in demanding situations with changing priorities.

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