Job Description

Job Scope:

• Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to Client\xe2\x80\x99s business operations to identify areas for improvement and optimisation

• Develop a deep understanding of Client\xe2\x80\x99s operational workflows and procedures and maintain up-to-date documentation of policies and processes

• Partner Client\xe2\x80\x99s business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases

• Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver Client\xe2\x80\x99s operational outcomes effectively

• Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)

• Identify interdependencies across projects/initiatives and strategise how these can be managed and coordinated, in collaboration with the relevant Client\xe2\x80\x99s teams

• Support business transition and help drive change through actively engaging key stakeholders and end users

• Own and maintain overview of Client\xe2\x80\x99s \xe2\x80\x98business operations health\xe2\x80\x99 and support operational decision-making through business analytics by:

- Establishing standards and metrics to measure impact, progress and performance of operational initiatives

- Tracking, analysing and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks and benefits)

• Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards Client\xe2\x80\x99s operational goals

• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement

Job Requirements:

• Proven experience as a Business Analyst or in a similar role, preferably in a business operations or process improvement capacity

• Strong analytical skills with the ability to collect, organise, analyse and interpret large datasets

• Good understanding of user-centric principles and/or service design

• Excellent problem-solving skills and the ability to think critically to propose innovative solutions

• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels

• Enjoys both working independently and collaboratively in a fast-paced, dynamic environment

• Proficient in using data analysis tools and techniques such as Python, SQL, or data visualisation software is a bonus

Working Arrangement: Mondays to Fridays: 8.30 am to 6.00pm

Location: Buona Vista

Salary: $4,800 to $7,000 / month

Full time

Business Edge