Job Description

Job Purpose:

• Business Operation management, such as operations procedure planning, findings or event related to operations rectification control and daily operating management

• Assist Team Lead/HOD in the periodic monitoring of the essential responsibilities and ensure assignments are carried out according to schedule and requirements

• Provide support to O&T team, Head Office and external parties (e.g. external auditor, regulators) in an efficient manner
  

Principal Responsibilities: Project Management

• Assist Team Lead/HOD to plan, budget, oversee, coordinate and document on all aspects of O&T projects

• To coordinate O&T related projects with Head Office\xe2\x80\x99s project team and local stakeholders

• To ensure that the scope and direction of each project is on schedule, as well as other department for support

• Operations Risk Monitoring

• Assist in monitoring of Bank operational risk events

• Coordination with Bank\xe2\x80\x99s stakeholders to report operational risk events to senior management

• Assist in maintaining effective & efficient internal controls and adopt best practices

• Review and ensure all data input into the operational risk event system are in order
  

Business Continuity (\xe2\x80\x9cBC\xe2\x80\x9d) Management

• Develop and conduct periodic review on BC management policy to ensure the practices are in line with regulator\xe2\x80\x99s expectation and market practice

• Work with all functional business areas to develop and maintain a bank-wide BC management program that addresses business recovery and emergency response management

• Assist and coordinate with departments/teams\xe2\x80\x99 BC plan coordinator to conduct business impact analysis and establishment or perform periodic review on the departments/teams BC plan

• To support all business plan activities necessary to enable the Bank to manage a crisis event as well as meet compliance requirements for BC planning

• Developing, maintaining and testing call tree effectivity

• Provide BC management awareness training to new/existing staff for bank-wide annually

• To participate as an observer in BC drill test. Identify and make recommendations to meet the need of the business

• To facilitate and support stakeholders in annual joint BC drill test with Head Office
  

Outsourcing

• Role of outsourcing administrator to Bank to provide advice and guidance to any proposed outsourcing arrangement of the Bank

• Reviews the completed required outsourcing review checklists to provide guidance whether the required documents are in order

• Ensures that outsourcing risk assessments are performed prior to entering any outsourcing arrangements; and to review the reasonableness of all pre-outsourcing risk assessments and risk mitigation controls, where applicable

• Triggers reminder to business unit owners to perform review, renewal and monitoring for existing outsourcing arrangements before they are due

• Triggers reminder to business unit owners to perform post-implementation review for new outsourced services

• Maintains a central register of all the outsourcing arrangements and keep copies of all outsourcing information and record

• Reports to relevant parties on any significant issues discovered on the service provider or its sub-contractor

• Ensure risk mitigating controls have been implemented and are functioning effectively

• Review the results of monitoring activities performed on all outsourcing arrangements and provides results of monitoring activities to the senior management and follow up with remediation actions if necessary

• Provide visibility and reporting to committee on outsourcing related matters
  

Procedure Planning

• To manage, establish and review the local operation guideline, policy, procedure and working manual and handle the approval, announcements and system maintenance process
  

Management Monitoring

• Assist in collating O&T respective units\xe2\x80\x99 monthly key performance indicators, training, leave records and preparation of Head Office report
  

Audit Confirmation

• Handling and preparation of audit confirmation/certificate of balance request and ensure audit confirmation letter/certificate is sent out promptly
  

Preparation of Bank Statement for Mailing

• Prepare, printing, sorting and enveloping bank statement
  

Perform Key Control/Self-Inspection/Compliance Self-Evaluation Program

• Assist to test on the existing internal controls effectiveness and identify weaknesses and lapse in control for timely remediation

• To coordinate with relevant stakeholders for O&T related key control/self-inspection/compliance self-evaluation exercise
  

Job Requirements:

• Degree Holder with relevant operational banking experience

• Good understanding of banking products, operations, regulatory requirement on outsourcing and BC management

• Experience of internal management reporting is preferred

• Knowledge of organizational effectiveness and operations management is preferred
  

EA License Number: 18C9289 | Registration Number: R22106136

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