Job Description

About the Role

We are seeking a proactive and detail-oriented Business Assistant to drive operational efficiency and support business growth initiatives. This role encompasses managing e-commerce operations, inventory control, and cross-functional coordination, while assisting in events and brand outreach. The ideal candidate is organized, resourceful, and self-driven--capable of thriving in a dynamic, fast-paced environment. You will play a key role in amplifying our brand across digital channels and strengthening our overall online presence.

Key Responsibilities

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1. E-Commerce & Inventory Management

Manage listings and product uploads on platforms such as

TikTok, Shopee, Lazada, and Grab

. Process orders promptly to ensure on-time deliveries and data accuracy. Monitor and update inventory levels to ensure accuracy across all sales platforms. Coordinate with logistics partners and suppliers on stock replenishment and delivery matters. Stay current with trends, new platform features, and campaign opportunities. Track performance using platform analytics to refine strategies.
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2. Product Sourcing & Compliance

Research and source trending products in

wellness, skincare, health food, and supplements

from

SG, MY, Korea, China, and HK

. Evaluate supplier reliability, negotiate prices, and ensure timely deliveries. Review samples and assess suitability for brand alignment and audience appeal. Manage HSA and FDA submissions or approvals when required. Checks products received against Purchase Order or Invoice for quantities and damage. Maintain updated product and pricing information across all selling channels. Stay informed about market trends, consumer demand to recommend new products..
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3. Customer Service & Communication

Demonstrate a strong customer-centric mindset, consistently ensuring a positive and efficient service experience. Manage and respond to all customer inquiries across multiple platforms with timeliness, accuracy, and professionalism. Liaising with different departments to solve client's problems. Maintain and update sales and customer records..

4. Live Sales & Event Support

Coordinate live sales sessions, ensuring smooth scheduling and product preparation. Provide operational and communication support to streamers during live sessions . Help coordinate brand collaborations, KOL partnerships, and affiliate projects.
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5. Business Development & Collaboration

Support business development and brand growth initiatives by coordinating promotional campaigns, managing collaborations, and identifying new market opportunities and partnerships.
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6. Administrative & Operational Support

Assist in content creation by gathering visuals and product information. Handle day-to-day administrative tasks and ensure seamless business operations. Oversee all correspondence -- calls, emails, messages, and calendar management. Prepare and maintain Purchase Orders, documentation, reports, and follow up on tasks proactively. Contribute ideas to improve operational efficiency and team workflow.

Requirements

1-3 years of relevant experience in administrative, e-commerce, or operations roles. Proficient in Microsoft Office / Google Workspace; familiarity with e-commerce platforms (TikTok, Shopee, Lazada, Grab). Works independently and delivers outcomes with minimal supervision. Excellent communication and coordination skills Demonstrates clear accountability and ownership in tasks. Good communication skills in English.

Why Join Us

Be part of a fast-growing digital commerce company that values innovation and execution. Exposure to brand partnerships, influencer marketing, and live commerce. Dynamic and supportive work environment with growth potential. * Opportunity to take ownership and grow into a senior operational or marketing role.