Job Description

Highlights

: Candidate will manage a key customer account and develop new customers; wide-ranging job scope encompassing client service, new product development, supply chain & logistics

Responsibilities

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Be the primary contact window for customers, maintain customer relationships Inquire about, listen to and understand customers' business situation (e.g. product mix, production capability and capacity, potential demand and production plan, technical/quality/other problems and pain points) Receive customer inquiries, find solutions and communicate them to the customer Promote products from our portfolio, craft offers sales proposals for customers, solicit and receive orders from customers Process purchase orders received, follow up and keep customer updated of delivery status, work to resolve any issues that may arise Receive and manage customer feedback, complaints and/or quality issues Work with principals and suppliers on customer inquiries, fulfilling customer orders, and resolving complaints and/or quality issues Travel to and visit customers Seek and develop new customers, primarily in Southeast Asia but also in other regions If needed, assist and back up colleagues in serving and supporting their customer accounts Receive training and develop deep and broad understanding of solar PV industry; keep up-to-date on global PV market situation

Requirements

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University degree: preferred Field of study: science, engineering, technical or quality management preferred Work experience: 0-5 years; preferably in consulting, technical, engineering and/or quality role Excellent proficiency in written and spoken English and Chinese Proficiency in Microsoft Outlook, Word, Excel and PowerPoint Enjoys problem-solving and client-service Enjoys small office setting Personality traits of a good consultant: confident; positive attitude; conscientious and dedicated; good listener; organized; punctual; calm under pressure; conflict arbitrator; team player

Compensation & Benefits:

Base salary: 3,000 - 4,000 SGD/month, depending on experience and fit Variable bonus scheme for up to additional 3-6 month's annual bonus, based on individual and company-wide performance Hybrid work arrangement (2 days in office, 3 days at home) * Annual leave: 20 working days per calendar year