Job Description

Our client is a developer in Singapore with more than 26 years of industry experience. They provide enterprise solutions that cover financial management, E-commerce, Analytics, Mobile Solutions, Sales & Distribution, POS, Inventory & Warehouse system. Headquartered in Singapore, the company expanded across 4 countries in the Asia region: Philippines, India, Myanmar and Cambodia.

• A role that offers a breadth of learning opportunities
• Leadership Role
• Opportunity within a company with a solid track record of performance

The Job

You will be responsible for :

• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Partnering with the sales team to ensure that new customers are onboarded successfully.
• Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
• Ensuring a high level of customer renewals.
• Building strong product expertise and providing training & ongoing support as required.
• Providing feedback and advocacy on customer pain-points to internal teams.
• Developing and managing a portfolio of Key Accounts.
• Achieving monthly sales targets by identifying and developing new customers.
• Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
• Coordinating pre-sales and post-sales follow up.
• Achieving and exceeding weekly and monthly KPIs.
• Building strong and collaborative relationships with other internal stakeholders.
• Monitoring market trends and providing regular competitor feedback.
• Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
• Supporting the sales team key planning and operations tasks to support the overall objective of the business.
• Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
• Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
• Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
• Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
• Identifying opportunities for new business development through following up on leads and conducting research on target clients.
• New business generation by meeting potential clients to understand needs and providing relevant solutions.
• Managing the sales process to close new business opportunities.
• Building strong relationships with the existing portfolio of clients.
• Meeting and exceeding weekly and monthly activity and revenue targets.

Ideal Candidate

• You have at least 2 years experience with lead generation and prospect management. Business Development / Account Manager (B2B), Sales Operations / Support or Customer Success role, ideally within the IT Software industry.
• You have prior experience in dealing with Key Accounts.
• Experience within Area Sales would be a strong advantage.
• Knowledge of basic ERP software and finance applications is a strong plus.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are highly goal driven and work well in fast paced environments.
• You are a self-starter and demonstrate a high level of resilience.
• You are adaptable and thrive in changing environments.
• New joiners/applicants looking for career switch are welcome (Driven and self-motivated, hungry for success).
• Candidates with no prior experience but with a keen interest in building a strong network are welcome to apply.
• Training provided.

Ref: 3ZUPMGIV1W

Application Instructions

Apply this role at

Agent Note This position is posted on behalf of a client by a third party agent.

InternSG