Job Description

Job Detail

• 
  Job Reference M5447

Duties and responsibilities

• Develops a sales plan to deliver revenue retention, revenue growth and new business for

personal customer portfolio or sector, to meet or exceed personal sales targets and drive overall
organic business growth ambition. Delivers on that plan

• Develops and implements client relationship management plans to identify and build

relationships with relevant decision makers and influencers within own customer portfolio
organisations; enables effective two-way flow of information and develops understanding of
where Survitec can deliver customer value and resolve issues

• Sets clear objectives for each sales call or meeting; adapts standard materials to make engaging

presentations to customer decision makers and influencers; asks relevant questions to gather
information, evaluate the customers’ level of interest and to identify and respond to areas
requiring further information or explanation

• Develops a personal network within the business sector and represents Survitec with customers

and at business sector events. Obtains market intelligence and enhances the visibility and
reputation of Survitec, its products, services and ability to provide holistic safety solutions

• Configures product and services solutions and associated contractual terms that meet the

customers’ mid- to long-term needs, taking input from relevant internal specialists. Presents the
solution to customer representatives and negotiates agreement within a pre-defined range of
commercial parameters

• Enters customer information from research and direct customer contact into the customer

relationship management system, ensuring Survitec has quality sales data to drive effective
customer retention and business development activities. Utilises the CRM system effectively to
drive sales activity plans and to deliver timely reporting

• Collaborates internally and works as the customer champion in cross-functional teams to build

strong external customer relationshipsHKF success profile SR5 FINAL v4 10_20

• Maintains and renews a deep knowledge and understanding of Survitec policies and procedures

and of relevant regulatory codes and codes of conduct. Ensures own work adheres to required
standards.

• Creates an environment where everyone in the team can live the Survitec Values
• Contributes positively to creating an inclusive environment where our people feel valued,

appreciated and free to be who they are at work

• Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensures a

safe and healthy working environment

• Develops own capabilities through participating in assessment and development planning

activities as well as formal and informal training and coaching. Develops and maintains an
understanding of relevant technology, external regulation and industry best practices Personal Skills

• Builds strong customer relationships and delivers customer-centric solutions
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively

solve problems

• Holds self and others to account for meeting commitments
• Relates openly and comfortably with diverse groups of people
• Manoeuvres comfortably through complex policy, process, and people-related organisational

dynamics

• Gains the confidence and trust of others through honesty, integrity, and authenticity
• Plans and prioritises work to meet commitments aligned with Survitec business goals
• Effectively builds formal and informal relationship networks inside and outside Survitec
• Knows the most effective and efficient processes to get things done, with a focus on continuous

improvement

• Uses compelling arguments to gain the support and commitment of others
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and

enthusiasm