Oversee daily FOH operations across all stores, ensuring consistent service and operational standards. Host 1:1 sessions with Business Managers and support weekly sales reviews and target planning for each store. Consolidate and prepare reports on sales, costs, and product performance for management review. Monitor and track store scorecards to evaluate performance, using results as the basis for promotions, bonuses, and salary adjustments. * Enforce FOH SOPs by conducting regular audits and organizing refresher training sessions where needed.
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