Job Description

Key Objective of the Role The Business Excellence Manager will help to design and lead initiatives that support country sales and operation team. In addition, the candidate will lead the effort to co Key Objective of the Role The Business Excellence Manager will help to design and lead initiatives that support country sales and operation team. In addition, the candidate will lead the effort to conduct market research, business analysis and translate that into actionable strategies with effective day-to-day operations to align with the SEEK Asia's growth ambitions and priorities. It is a key part of the sales and operations leadership team and this role is pivotal to in helping SEEK Asia to deliver its Sales and Service transformation. Key responsibilities will include: Organization & People Proactively assessing and identifying opportunities for growth Providing recommendations which are written, presented, or co-developed with the leadership team Accelerate transformation, alongside sales, customer service and marketing teams to increase the impact of our implementations. Managing Business Analytics and Sales Operation team to drive consistency, efficiency and alignment as well as sharing of best practices across various business divisions Data & Insights Take ambiguous and complex business problems and use research, analytics and business assessment capabilities, define the problem, define the opportunity set, and recommend actionable next steps Conduct analysis/findings to recognize, recommend and implement operational improvements Leading Sales Operations team to provide data insights (lead management statistics) and track the end-to-end lead management process Work with regional & local team to drive sales effectiveness by deploying Business Intelligence (BI) to configure and automate sales executions, sales reporting, tracking and monitoring according to business requirements Process & Technology Leverage on technology to build up enterprise capability - to drive process automation and excellence, e.g. new process/platform set-up, business process data management etc. Streamlining business processes by planning, organizing and managing the quality process to increase operational productivity and efficiency Accountable for identifying key business risks and proactively deploying risk mitigation strategies Work with the regional team to define business process automation and evaluate the potential outcomes Engage and align stakeholders to promote timely action, commitment, and adherence to accountabilities Who You Are A leader, a collaborator, a facilitator Consulting experience, preferably with capability in operations implementation. Experienced working with a cross-functional team, broadly across all levels of the organization and leading operation and strategic initiatives An analytical and consultative thinker who can take data to drive solution development, project execution and navigate complex contexts Self-motivated and resourceful, demonstrating strong customer understanding & commercial awareness Skills, Experience and Competencies Bachelor's degree or higher 5+ years of working experience in related areas, with part of that spent in a consulting environment 5+ years of direct experience in digital project management, CRM tools and managing improving sales processes Great interpersonal skills supported by a collaborative style Comfortable with large volume of data Proven success in good project management practice and problem-solving skills Experience resourcing and managing multiple projects with tight deadlines Experience with change management framework Tool/Platforms you may have experience using and what we use: Salesforce CRM, Jira, Tableau, Omniture, Trello, Slack