Job Description

Job description

Some careers grow faster than others.

If you\xe2\x80\x99re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Commercial Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Commercial Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC\xe2\x80\x99s international network and broad range of market leading banking products and services.

We are currently seeking a high calibre professional to join our team as a Business Management and Governance Manager.

Principal Responsibilities

This central function is conduit between Business and Ops/Product/Legal, RC in order to provide context to stakeholders, identifying and bridging gaps, rolling out processes and placing governance.

Governance and Monitoring

• FCC and RC governance
• Thematic Reviews
• Audit Management
• CDD triggers review
• CSEM management
• Learning and training session for frontline

Product & Sales Enablement Initiatives

• Internal & Customer campaigns, digital adoption
• NTB production and process management
• Monthly discussions with product, DBS & service teams
• FGDs for feedback and suggestions

Data/MIS

• Performance trackers for frontline
• Customer base management
• Data cuts for all forums
• Presentation for senior Management

Client Management

• Managing Customer service vertical
• Develop campaigns for customers and staff for digital adoption/paperless journey
• Process revamping and realigned on periodic basis
• Management of Customer Service journey

Requirements

• Planning activities and prioritizing as per the need of the hour
• High accountability
• Able to handle multiple activities with clear focus on the quality and timelines in resilient manner
• Teamwork Player in coordination with various people and departments, with the objective to meet desired end result
• EQ - Able to drive team culture with large set of people

To be considered for this role, the relevant rights to work in Singapore is required.

You\xe2\x80\x99ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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