Job Description

About Nd


Incorporated in 2007, we are a patient-centric solution provider for the pharmaceutical industry. We are experts in engineering consultancy, commissioning, qualification and validation services, and regulatory quality/compliance in Asia and Europe.


We offer personalized focused solutions for the pharmaceutical industry in engineering consultancy and regulatory quality and compliance. With a sharp focus on delivering value-adding commissioning, qualification, and validation services, we are leading experts in developing the lean CQV methodology. We extend our offerings to GMP-certified software for environmental monitoring and contamination control, paperless validation, training, and professional recruitment services.


We place keen attention on patient safety, process understanding, regulatory compliance and efficiency in the areas of safety, quality, delivery, and cost.


At No deviation, we strive to deliver our best every day. We apply our core values of empathy, integrity, and transparency to every activity, including engagement with our candidates. We are an equal opportunity employer, value diversity, and promote inclusivity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


We are hiring for a Business Manager to be part of growing team at Nd. Reporting to the Business Unit Director, you will be the direct report/manager of a team of consultants. You will need to develop and take the full responsibility of a yearly business plan and its roll-out with qualitative and quantitative quarterly and yearly objectives in line with the business unit objectives.


What you will be doing:

• Business Development and Sales
  • Develop and commit to a yearly business plan including revenue, gross margin and KPI targets.
  • Take the needed business development actions to reach the quarterly and yearly revenue objectives.
  • Report progress with respect to the business plan during quarterly management meetings.
• Account Management
  • In agreement with the Business Unit Director, acts as single first-line point of contact for a subset of accounts within the business unit.
  • Collaborate with other Nd business units in contact with the same accounts in other regions.
  • Develop and maintain strong business relationships with these accounts.
  • Monitor customer satisfaction levels and triggers the needed actions to maintain high customer satisfaction levels.
  • Keep the accounts informed of Nd products and services offerings.
  • Identifies and reacts to new opportunities within these accounts.
• Talent Acquisition
  • Collaborate with the HR team to build and maintains a network of high potential candidates to achieve the yearly growth objectives.
• Team Management
  • Manage a team of consultants including Nd/client onboarding, career planning and progression, project follow-up, mentoring and coaching, yearly evaluations.

• Bachelor of Sciences in Engineering (if possible, in the pharmaceutical sector).
• At least 5 years of work experience within a relevant position/industry.
• Entrepreneurial, business development and sales mindset with strong drive and resilience.
• Leadership and team management skills & experience with excellent team spirit.
• Organizational skills (time management, priorities management) and problem-solving capabilities.
• Excellent written & verbal communication skills in English.
  

• Master of Sciences in Engineering (if possible, in the pharmaceutical sector)
• Business management training (bachelor or master)