Job Description

Job Responsibilities

• Collaborate with internal teams to develop comprehensive test plans and strategies, including establishing clear exit criteria and success metrics.
• Own the operational execution of testing workflows, including recruitment outreach, test QA, and performance tracking across multiple projects.
• Translate onboarding guides, feedback surveys, and email communications from English to Thai/Vietnamese to ensure effective communication with testing participants.
• Lead 1:1 feedback call with testing participants when applicable to gather valuable insights and feedback.
• Monitor and troubleshoot the progress of tests to ensure overall program quality and consistency.
• Identify and prioritize product issues and bugs, and quickly triage them to the relevant stakeholders for resolution in a timely manner, so that testing participants are unblocked and able to continue their work without interruption.
• Proactively communicate with cross-functional teams to provide timely updates and status reports on testing progress.
• Compile test learnings and insights into a final readout to inform product development decisions and influence next steps for the product team.

Job Requirements:

• Bachelor\'s degree or equivalent with 5+ years of experience in project management, product testing, in client-facing communications, with a proven ability to build and maintain strong relationships with clients and stakeholders.
• Experience with A/B testing or qualitative testing (surveys, interviews), with a proven ability to design and execute experiments that drive product improvements and inform data-driven decisions.
• Experience working across different cross-functional teams, with a proven ability to collaborate and communicate effectively with stakeholders from various departments and backgrounds.
• Fluency in Thai or Vietnamese language to liaise with Thai /Vietnamese stakeholders.

If you are keen on this exciting opportunity, kindly \'Apply Now\'.

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