Job Description

About Security Bank We are the Philippines' largest independent bank, having won countless awards over the years, including one of Euromoney's most prestigious industry awards in 2021—Best Bank in the Philippines. We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered. Now, with more than 316 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done. In our constant pursuit of excellence and improvement, we create teams that support our business and each other. The Role As a Business Process Assistant, you are responsible to handle e-mail management of BBOG mailbox (Inbound & Outbound), issuance of bulletins/announcements/reminders directly addressed to branches & head office units and updating of Knowledge Base website. You will evaluate incoming e-mails and re-direct to proper units/channels for immediate resolution and elevation. Also, you will write bulletins, announcements, issue reminders as assigned. How you will contribute

• Responds to queries, concerns &/or issues being raised by branches via e-mail or over-the-phone to allow continuous servicing of clients within acceptable turnaround time.
• Disseminates regulatory memorandum, caution notices and fraud alerts to branches & other head office recipients through announcements and bulletin reminder via BBOG's authorized email address for the awareness and guidance of concerned personnel.
• Compose simple to medium (based on complexity) bulletin/reminders/ announcements based on research from concerned units to be announced for the information and guidance of branches and head office units.
• Updates new issuances and revisions of previous bulletins, announcements, reminders and unit's manuals in Knowledge Base to ensure that branches & head office users are able to access the most updated references.
• Performs Back up of files through the scanning of printed documents and saving of email trails for future reference and back up.
• Prepares and translates final bulletin/ announcement into simplified "millennial" form by using computer graphics editing tools, picture tools to cascade guidelines in concise & easy-to- read manner
• Solicits information from process owners, Legal, Compliance, Risk, Other affected Groups/Business Units. through phone call or via e-mail query to come up with solid solution, plans, data which will address various queries raised.
• Prepares and submits Internal and External reports within turnaround time through email or hardcopies to comply with Bank management's or regulatory requirements.
• Revises /updates policies and procedures posted in Knowledge Base using recently issued bulletins (new, updates) including announcements/reminders to keep readers well informed and updated.
• Performs other related tasks which may be assigned from time to time.

• Bachelor's / College Degree or any related courses.
• Good in handling computer graphic software and design
• With good oral and written communication skills.
• Must be detail oriented.
• Can work in a group or individually, and responsive to the needs of customers (internal and external).