Call Center Agent | Contract | 24/7 Shifting
Singapore, Singapore
Job Description
Job Scope
- Handle first level enquires, primarily incoming calls through hotlines or other channels such as email and webchat
- Understand customers\' needs and provide quick, accurate and satisfactory answers to their queries and concerns
- Guide callers in navigating the client website and using the available services
- Gather customer feedback and sentiments and escalate to the relevant parties for further actions
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
- Maintains and improves service level quality by adhering to standards and guidelines
- Handle ad hoc duties as required
- Minimum O\' Level education
- Minimum 12 months of call center environment
- Experience in dealing with Public, Government/IMDA/GovTech Contact Centre/Service Desk agents
- Able to multitask - Logging tickets, checking KBs while on the call
- Fast paced environment (gauge the number of calls handle per day)
- Comforatble with rotational shift (Morning, Afternoon, and Night shift) - 44 hours per week, including weekends and public holiday
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Job Detail
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Job IdJD1372883
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2500 - 3000 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned