Customer Service (call Center) | Bank | Contract
Changi, Singapore, Singapore
Job Description
Job Scope
- Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
- Able to understand customer needs and provide appropriate solutions and attention.
- Identify cross-sell opportunities during customer interaction.
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
- Solicit customers\' feedback and identify problem trends for improvement actions.
- Minimum ITE Nitec holders with at least 1 year call center experience.
- Possess high-quality customer service skills and a professional communication style.
- Candidates with no experience are open to apply.
- Able to commit to Staggered Shift Schedule (with shift and transport allowance)
- Shift pattern (inclusive of weekend and public holidays):
- Morning shift - 8am to 5pm, 9am to 6pm, 10am to 7pm, 11am to 8pm
- Afternoon shift - 1pm to 10pm, 2pm to 11pm, 3pm to 12midnight
- 1 weekday off, 1 weekend off
- Location: Changi or Jurong
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup\'s Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy
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Job Detail
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Job IdJD1393270
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2800 - 3800 per month
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Employment StatusPermanent
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Job LocationChangi, Singapore, Singapore
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EducationNot mentioned